Cheetah Mobile – Driver
Cheetah Mobile puts the power of the Cheetah transportation logistics system in the hands of drivers, technicians, and other field workers. Cheetah Mobile provides a data-rich and intuitive interface that is easy to navigate, provides instant access to information, and makes data entry faster than ever–resulting in improved efficiency, increased productivity, enhanced customer service, and higher profitability for Cheetah customers.
Cheetah Mobile plays a vital role in keeping the drivers connected in real time to the customers and the supporting employees in the office.
Cheetah Mobile connects field workers with dispatch, customer service, management, and customers, in real time, via two-way messaging, dynamic ETA updates, and POD verification. Field efficiency and safety is further improved with voice navigation providing turn-by-turn directions driven by live pickup and delivery information. Finally, training is reduced through an intuitive touchscreen interface that is standardized across all Android devices.
In addition, the Android platform supports a wide variety of smartphones and tablets on all major US carriers–Sprint, Verizon, AT&T, and T-Mobile–thus meeting the needs of any organization. This variety of available hardware means that features once available only with more expensive devices, such as barcode scanning, signature capture, and high-quality cameras, are now available at all price points.
Better Access to Information
Expanded route list and dynamic ETA visibility provide immediate access to route detail information, needed to search for information.
Color-coded side bars on route list provide at-a-glance stop status to allow for proactive route management
Barcode scanning provides instant order verification and item identification that can be fed into backend systems
Intuitive UI reduces keystrokes and promotes faster stop processing
Self-adjusts to current stop, reducing the need for driver intervention
Reduction in the number of screens needed to convey complete route status and history
Saving the history of past signers reduces the time needed to complete stops requiring the collection of signatures
Pre-populated start mileage and vehicle ID fields reduce the time needed to begin the work day
Clear and informative icons reduce the effort and time required to comprehend pertinent information
Multi-ticket processing capability allows field workers to process all tickets on a stop at once or selectively, reducing the time needed for complex orders
Directed workflow results in fewer mistakes and less time needed to resolve mistakes
Enhanced Customer Service
Ability to take and send pictures in real time allows for immediate dispute resolution
Signature capture enables real-time verification of order acceptance and Proof of Delivery (POD)
Ease of messaging encourages greater communication to and from the field and reduces the need for voice communications
Mobile devices increase time spent in front of customers compared to in-cab devices
Intuitive UI reduces training time
Turn-by-turn voice directions reduce miles and fuel use
Built-in help menu reduces support calls
Easily managed app updates reduce maintenance burden
Turn-by-turn voice directions reduce the driver’s need to refer to the screen while driving
GPS tracking provides the ability to locate drivers instantly in case of accident or theft